Employment Status: Full-Time

Program: Information Technology

FLSA Status: Exempt Reports To: CEO

Schedule: 40 hours/52 weeks

Location: Within 1 hour of Tacoma, Washington

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Job Summary

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Wireless Internet Service Provider (WISP) Regional Director will ensure the components and daily operations of a WISP network run optimally and efficiently. The position requires working with contractors to complete tower site installations, maintaining equipment, network design on both the corporate networks and Wireless Internet Services Network. WISP Assistant Director will be responsible for the configuration, monitoring, and troubleshooting of customer and building/tower wireless equipment. This position will work very closely with the customer experience and engineering teams, as needed, in order to provide proper support, updates and resolutions towards incidents and existing/new deployments. Manages work with technicians for on-site customer locations both with a physical aspect of installing internet equipment and scheduling. It will also require reporting on services and project completion.

 

Althea is a people-first organization, so the ideal candidate will enjoy working with customers, vendors, and the community and look for opportunities to engage with them.

 

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Essential Functions

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• Oversee all WISP operations within the Tacoma area and processes including customer premise equipment configuration and support

• Serves as liaison to both internal field teams and other third party sub-contractors for customer installs and trouble ticket resolution 

• Oversee safety and quality of customer and site locations.

• Serves as subject matter expert in troubleshooting and supporting radio frequencies (RF) link performance, reliability and quality

• Management of outside plant infrastructure at tower sites

• Monitor the alarm activity for customer and internal building infrastructure through various software monitoring systems such as Ubiquiti UISP, ZenDesk and proprietary management and CRM software

• Perform repairs, customer service, or other needed functions in a emergency situation. 

• Assist, manage and provide reports on contractor based offsite installations

• Oversee software and hardware upgrades, and maintenance

 

It is the intent of this job description to highlight the essential functions of the position; however, it is not an all-inclusive list. The incumbent may be called upon and required to follow or perform other duties and tasks requested by his/her supervisor, consistent with the purpose of the position, department and/or Althea's objectives.

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Working Conditions
 

Lifting Requirements

• Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

• Light work – Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.

• Medium work – Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

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Physical Requirements

• Stand or Sit (Stationary position)

• Walk (Move, Traverse)

• Use hands/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position)

• Climb (stairs/ladders) or balance (Ascend/Descend, Work atop, Traverse)

• Stoop, kneel, crouch or crawl (Position self (to), Move)

• Talk/hear (Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information)

• See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess)

• Pushing or Pulling

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Hazards and Atmospheric Conditions

• Mechanical Hazards

• Exposure Extreme Temperatures

• Electrical Hazards

• Wet

• Noise 

 

Qualifications
 

Experience

• Two years of networking experience is preferred

• Radio Frequency (RF) experience for wireless planning

• Strong understanding of Radio Frequencies (RF) and Radio Access Network (RAN) design

• Strong understanding of Wireless Point-to-Point (PtP) and Point-to-Multipoint (PtMP) deployment and configuration

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Preferred

• Knowledge and experience working with cultural diversities

• Internet Service Provider (ISP) / Wireless ISP/ Telecommunication background

• Knowledge of computer & networking technology in both the wired and wireless fields

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License/Certification

• Must have valid Washington State Driver's license and must remain insurable under the company's policy

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Special Skills

• High degree of independent judgement and ability to handle sensitive and confidential information

• Specialty skills include DNS, VPN, Firewalls, Network Engineering and Monitoring

• Ability to work in all weather conditions in a safe and effective manner

• Diligence and attention to detail

• Ability to multitask and prioritize work appropriately

• Conducts business in a service-oriented manner that is attentive, pleasant, respectful and kind when dealing with

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Pay DOE

Medical/Dental Insurance