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CUSTOMER SUPPORT

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We are here to help.

At Hawk Networks, we're here to help—anytime, day or night. Whether you have questions about your service, need help troubleshooting, or simply want to learn more about what we offer, our team is available 24/7 to assist you.

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How to Reach Us

You can easily get in touch with us through any of the following methods:

CUSTOMER FAQs

Below is a list of common questions from customers:

1. What makes Althea different from other ISPs?

Althea allows you to control your internet spending and speed through a user-friendly dashboard. It’s a flexible, pay-as-you-go service where you only pay for the data you use.

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2. How do I sign up for Althea's internet service?

To sign up, visit our website and check if Althea is available in your area. Follow the steps to create an account, and we’ll guide you through the process of getting your home connected.

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3. What equipment do I need to use Althea?

You’ll need a compatible router and an internet connection point. Our team can help you set up the necessary equipment or provide options for purchasing/renting one through us.

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4. How does Althea’s pay-as-you-go system work?

With Althea, you load credits to your account, which are used as you consume data. You can adjust your speed and data usage directly from the dashboard to manage your spending.

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5. Can I upgrade or downgrade my internet plan?

Yes! Althea offers complete flexibility, allowing you to adjust your internet speed and usage limits anytime through the dashboard. There’s no need to lock into a fixed plan.

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6. Is there a contract or installation fee?

No, Althea operates without long-term contracts. There may be an initial installation fee depending on your area, but this is a one-time cost.

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7. What if I experience a slow connection?

You can troubleshoot through your dashboard, adjust your speed settings, or contact our support team for assistance in identifying and resolving the issue.

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8. How do I add more credits to my account?

You can easily add credits through the Althea dashboard using your preferred payment method. Simply log in, select ‘Add Credits,’ and follow the prompts.

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9. What happens if I run out of credits?

If you run out of credits, your service will pause until you add more. You’ll receive notifications to remind you when your balance is low to avoid any interruptions.

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10. Does Althea offer customer support?

Yes! We provide 24/7 customer support to help you with any issues or questions you may have. You can contact us through our website, chat, or by calling our support line.

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